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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cory Leblanc

June 11, 2025

5  out of  5
rating by Cory Leblanc
"It’s nice when someone helps you out with your insurance and life policy. And works things out with you so you now what’s going on. Thanks to the team at Michael Smith State Farm."
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Sybil Davis

June 11, 2025

5  out of  5
rating by Sybil Davis
"Transferring our policies was quite a task, especially with my son in one location, Millie in another, and me in a different part of the country. Millie was incredibly helpful and patient in assisting with the policy transfers and faxing the necessary information to the leasing agent. Meanwhile, I was able to coordinate things through phone calls while my son was driving across the country. S. Davis"
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Jennifer Lee

June 11, 2025

5  out of  5
rating by Jennifer Lee
"Gwen has been absolutely amazing and helpful!"
We responded:
"Great customer service is the key to success! I am so glad you had a great experience. Call the office if you need anything else!"
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Troy Broussard

June 6, 2025

5  out of  5
rating by Troy Broussard
"Love Mr. Smith, and Ms. Millie. They are always there when I need them. I’ve been with them for almost 15 years, I'm still loveing them, and I would not trade them for any other insurance co. I also love the fact that at any given time I can call them with a question and they will always be there to answer it."
We responded:
"Thank you for the 5 stars Troy! I'm glad that ms. Millie is there to help you when you need it. If you have any questions regarding your insurance, please give our State Farm office a call."
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Michele Weaver

June 6, 2025

5  out of  5
rating by Michele Weaver
"Best insurance agency I’ve ever had! Proactive, professional and friendly staff always willing to assist me. These people have helped me continually, answering all of my questions and providing valuable information. I’d give more than five stars if I could!"
We responded:
"Thank you for the 5 stars Michele! I'm glad my staff could answer your questions about your insurance when you have them. You can always give us a call if you have any more questions about your insurance."
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Sandra Berard

June 4, 2025

5  out of  5
rating by Sandra Berard
"The staff always ready to assist me with my needs. If I got into office most know me by my name. Respectful & courteous"
We responded:
"Thanks, Sandra we appreciate the acknowledgement!"
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Mary Nain

June 3, 2025

5  out of  5
rating by Mary Nain
"I stopped by to check on my flood insurance policy. Thank goodness I did because I didn't have one in force. Millie and Claudia were so very pleasant and helpful. Millie had my flood insurance policy in place in no time! Exceptional service!"
We responded:
"Thank you for the five stars Mary! I'm glad that Millie was able to help you out with your flood insurance policy. If you have any further questions or concerns, please give us a call."
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Amy Adams

May 27, 2025

5  out of  5
rating by Amy Adams
"Millie is always fantastic to work with - she has helped me with multiple policies and is very kind, informative on my options, and prompt to get me what I need. Highly recommend!"
We responded:
"I'm glad Millie was able to help you out with your insurance policies. Our State Farm office is always happy to help."
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Chris Bradley

May 15, 2025

5  out of  5
rating by Chris Bradley
"Very friendly, fast and knowledgeable. Will find ways to help save you money."
We responded:
"Thank you for the review Chris! I'm glad that our office could help you out. If you have any questions about your insurance policies please give us a call. We are always happy to help the people of Lafayette and the surrounding area."
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James Blakeney

April 28, 2025

5  out of  5
rating by James Blakeney
"Angela, I appreciate you staying on top of my questions. This is why I feel I'm with the best insurance people in Lafayette. I'll spend my money with you guys all day long because I know you're on my side, and looking after my best interests. Thank you so much for the hard work!"
We responded:
"Thank you for the 5 Stars! Reviewing insurance policies with the people of Lafayette and its surrounding communities is something our office loves to do."
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Amy Hickman

April 28, 2025

5  out of  5
rating by Amy Hickman
"Gwen was amazing! She was so friendly and super helpful! We had a special situation and she jumped right in to assist!"
We responded:
"Thank you for the review and I am glad Gwen was able to help you out. If you have any questions or concerns about your insurance, please give Gwen or our office a call!"
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Herman Eisner

April 25, 2025

5  out of  5
rating by Herman Eisner
"Claudia was great help an very supportive"
We responded:
"I am glad Claudia was able to help you out. We are always happy to help the people of Lafayette and the surrounding areas."
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Rachel Regan

April 24, 2025

5  out of  5
rating by Rachel Regan
"Gwen was very helpful and patient with me while I added a new car to my policy. She made sure I had the best rate."
We responded:
"Thank you for your kind words and congratulations on the new car! If you have any questions about auto insurance, please give our office a call!"
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Patricia Brenham

April 23, 2025

5  out of  5
rating by Patricia Brenham
"Very Satisfied, great Agency, great staff, highly recommend working with Terry."
We responded:
"Thank you for the review and kind words regarding Terry! We are always happy to help you with your auto insurance and life insurance!"
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Denise Clewis

April 21, 2025

5  out of  5
rating by Denise Clewis
"Love going here. Everyone goes out of their way to make you feel appreciated. They also explain everything in terms you can understand."
We responded:
"Appreciate the five stars! Always glad to see a great review, I am glad we could sit down and go over your auto and home policies to make sure it was all in order!"
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Dawn Champagne

April 17, 2025

5  out of  5
rating by Dawn Champagne
"Ms Millie was very knowledgeable and explained my concerns away. Meeting Mr Mike was a treat! Millie was very helpful and has my best interests in mind. Thank you so much!!!"
We responded:
"I am glad Millie was able to help you out with your insurance needs! If you have any questions in regard to auto insurance, homeowners' insurance, and life insurance, please give us a call!"
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Hazel

April 15, 2025

5  out of  5
rating by Hazel
"Gwen was so good and getting everything I needed done in an amazing timeframe. She understood ever need done on my insurance"
We responded:
"Thank you for the review and I am glad Gwen was able to help you out. If you have any questions or concerns about your insurance, please give Gwen or our office a call!"
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Kelly McManis

April 11, 2025

5  out of  5
rating by Kelly McManis
"The entire experience from start to finish was an absolute delight, with a team full of knowledgeable, personable, and above all, CARING individuals, who truly have your best interest in mind. I would especially like to thank and applaud Nancy for her part in this process. After gathering my data and discussing the various industry angles with Mike, Nancy expertly applied that information to come up with a solid policy, offering me equal (if not better) protection at a substantially lower price. Throughout the entire process, Nancy's actions and words allowed me to become confident in her skills, while simultaneously being comforted by her calm nature. What more can anyone ask for when buying insurance?! Thanks so much to Mike Smith and his entire team. I am blessed to have you all on my side!!"
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Jessica Moore

April 8, 2025

5  out of  5
rating by Jessica Moore
"Michael and Millie were so helpful and nice! We feel confident having them as our State Farm agent. Thank you so much!"
We responded:
"Thank you for the kind words! If you have any questions about auto insurance, home insurance, or life insurance, please give Millie a call!"
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Jeromy Young

April 8, 2025

5  out of  5
rating by Jeromy Young
"Michael and Millie went above and beyond to help us with our insurance needs. We had a complex situation that they worked out in our favor. Very happy."
We responded:
"Thank you for the review! Helping the people of Lafayette with tough situations is what we are here for! If you have any questions about your insurance, please give us a call."
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Taylor Driscoll

April 3, 2025

5  out of  5
rating by Taylor Driscoll
"Mike Smith is hands down the best agent to handle all of your insurance. He knows your individualized needs and thoroughly reviews your policies annually to make sure the coverage you have for your home and auto will take of you in any event. You are treated with care at Mike Smith State Farm!"
We responded:
"Thank you for the review and the kind words. We are always happy to help you with Homeowners Insurance related questions."
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Paul Franchebois

April 1, 2025

4  out of  5
rating by Paul Franchebois
"Dependability, Personability, and Courtesy of Staff IS Bar None...Business is Challenging Anytime Sales of Product and Services are Priced Up By Economic Conditions...Some Entrepreneurs Have Forgotten How Product Service "Loyalty" Has Been Taken For Granted in Some Instances As Cost of Customer Acquisition Have Increased....Competition Has Caused Increased Customer Cost Acquisition....Yet..in Other Competitors it Seems Instead Of The Cost Directed to New Customers Going Forward it Is Distributed to Existing Customers as Well... That Why Dealing With Hometown Business is Where the Loyalty Factor Comes Front and Center...Success of The Good Ole Days of Business is What Sustained And Balanced Competition To Allow The Integrity of That Business and Customers Unspoken Future Dealings... .Less We Forget We All Have Paid Our Fair Share...For All Business Today Seems to Have Jumped on the "Wheel Of Fortune" at All Cost......"
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Matthew Griggs

March 27, 2025

5  out of  5
rating by Matthew Griggs
"always very personable and professional"
We responded:
"Appreciate the kind words and five stars, thank you for coming in and going over your policies. I love meeting with my people and making sure their car insurance needs are met."
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Ryan Fontenot

March 26, 2025

5  out of  5
rating by Ryan Fontenot
"This is the best agency I have ever worked with. Millie is amazing and always does what she says and notifies me of problems before they become issues. I would highly recommend!"
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Laquisa Baker

March 26, 2025

5  out of  5
rating by Laquisa Baker
"Alison was very pleasant and helpful. She made obtaining car insurance very easy."