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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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James Kirk Piccione

September 4, 2024

5  out of  5
rating by James Kirk Piccione
"Mike Smith is da bomb!!!"
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Chad Provost

September 4, 2024

5  out of  5
rating by Chad Provost
"I went in today and spoke with Angela. She was so helpful with my insurance needs. I highly recommend Michael Smith State Farm."
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LB B

August 29, 2024

5  out of  5
rating by LB B
"Gwen is always there to help with any question! Good people! & their office is close to everything too."
We responded:
"Thank you for kind words, if you have any questions, please give Gwen a call! She is always happy to help the people of Lafayette when it comes to insurance."
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B Bledsoe

August 21, 2024

5  out of  5
rating by B Bledsoe
"Michael Smith and the staff are so very helpful, kind and considerate. They seem to really care about their clients and go out of their way to help you and make you feel appreciated. There is never any pressure to increase coverages or change anything in your policies."
We responded:
"Thanks for taking time to give us those five stars! Appreciate it!"
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Ray Hebert

August 6, 2024

5  out of  5
rating by Ray Hebert
"Very detailed and had an awesome experience"
We responded:
"Thank you for the five stars. We are always happy to help the people of Acadiana and Lafayette"
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Debbie K

July 17, 2024

5  out of  5
rating by Debbie K
"Always so friendly rather on the phone or in person. They take the time to do 1on 1.with you. Mike always takes his time greets me and to show me exactly what needs to be done. Neighbor walk out the door until all my questions are answered. I would highly recommend all these people."
We responded:
"Thank you! When we sit down with people, we try to go over coverage details and answer any questions you have. Making sure you are covered on auto. life, homeowners, and even business insurance is our number one priority! "
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Kallie Verrett

July 15, 2024

1  out of  5
rating by Kallie Verrett
"Called me to go in and thought I was going in to see if there was a way to lower my insurance cost per month. Turns out it was just to offer and persuade us to get life insurance. Love my house and car insurance but I will never get life insurance because they discriminate people with down syndrome and don't cover them. That's immediate red flags being that I have a child with special needs and he has autism. So it's a big no for life insurance for me."
We responded:
"Kallie, thank you for your honest review. We are very sorry that we could not do your family's life insurance. Please call if we can be of further assistance."
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Ron Bryant

June 5, 2024

5  out of  5
rating by Ron Bryant
"Good review with all our insurance accounts with Mike."
We responded:
"Thank you Mr. Ron! We appreciate your business and kind words. We are always happy to help the surrounding areas of Lafayette. If you have any questions regarding auto insurance, home insurance, and life insurance please give us a call."
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Liz Charles

June 3, 2024

5  out of  5
rating by Liz Charles
"Every time I goes into the office the team is very helpful & knowledgeable to whatever I need to know about my auto ins..Michael Smith is the best..💯"
We responded:
"Thank you for the kind words and review. I am happy to hear that you enjoyed your experience with our Lafayette office! If you have any questions regarding homeowners Insurance, Auto Insurance, or Life Insurance, please give us a call at 337-981-3472."
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Chad Theriot

May 15, 2024

5  out of  5
rating by Chad Theriot
"Nancy and Michael went above & beyond to take care of my claim and explain the process. They followed up during the process to make sure the process was moving along smoothly. I highly recommend Nancy & Michael!"
We responded:
"Thank you for the 5 stars! We are happy to hear that Nancy and Michael could help you out regarding your insurance claim and needs."
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Jason Leger

May 13, 2024

2  out of  5
rating by Jason Leger
"I wasn't going to do a review, but since their office has sent multiple emails asking for one...here you go. I reviewed my policy and coverages with Michel because my insurance rate keeps going up and I was unhappy about it. Every time I would try to focus on that issue he would try to divert the conversation elsewhere and never really seemed to care about my concern of ever increasing rates and how they just get a raise anytime they decide they want one. His only solution was to send me the tracker for a potential discount down the road...which would amount to a whole $30 / month and tried to sell that as a big deal. I doubt though that he is incentivized to help lower rates as I'm sure the higher our premiums are the fatter his commission check is."
We responded:
"Jason, Some things are out of my control. Louisiana auto insurance is very expensive. We very much appreciate the constructive criticism and please feel free to give our office a call if you have any questions. Thank you, Jason."
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Gary Buchanan

May 9, 2024

5  out of  5
rating by Gary Buchanan
"I was involved in a car accident and was working with Angela Kibodeaux and Michael Smith. They both walked me through the process of how things were going to work. They have been great to work with. Have made things go so smooth."
We responded:
"I am so glad to hear that, happy to get y'all over to my office! Thanks for coming to us for your auto and home insurance, we appreciate your time!"
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coco d (Cocod)

May 9, 2024

5  out of  5
rating by coco d (Cocod)
"Always courteous, knowledgeable and efficient. Only one call is needed and whatever the request, it is done."
We responded:
"Thank you for the five stars. We are always happy to help the people of Acadiana and Lafayette"
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Steve Blake

May 3, 2024

5  out of  5
rating by Steve Blake
"Michael does a great job! Never had an insurance agent explain our coverage to us and give us options like Michael does."
We responded:
"Thank you for the review and kind words. We are happy to hear that you enjoyed your time in the office with us. If you have any questions or concerns regarding homeowners' insurance or auto insurance. Please do not hesitate to contact our Lafayette office."
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Lisa McCoy

April 17, 2024

5  out of  5
rating by Lisa McCoy
"Very informative, very professional and very helpful. If you're looking for a new and GOOD agent, go see Michael Smith @ State Farm!"
We responded:
"Thank you for the amazing review! We are happy Michael and Angela could help you out with your insurance needs in our most recent visit."
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denzel bolden

April 12, 2024

5  out of  5
rating by denzel bolden
"1 of 1 experience"
We responded:
"Thank you for the review! If you have any questions or concerns regarding Life Insurance, please do not hesitate to contact me!"
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Kenosha Burke

March 25, 2024

5  out of  5
rating by Kenosha Burke
"I really enjoyed my visit today. Mrs. Millie was amazing and very sweet!"
We responded:
"Thank you for the kind words and review! We are glad Millie was able to help you with your Auto Insurance needs. Give us a call if you have any questions or concerns! Thank you."
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Mary Lobdell

March 6, 2024

5  out of  5
rating by Mary Lobdell
"Great service. Mike Smith looks out for his customers."
We responded:
"Love to hear it Mart! Getting the right coverage for the right price is the balance we all look for enjoyed spending some time in the office looking over things. If you have any questions regarding Homeowners Insurance please do not hesitate to call. "
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Jon Hamilton

March 4, 2024

4  out of  5
rating by Jon Hamilton
"Good customer service. They helped me sort out some problems with my account which I recently signed up to after being with another company for 14 years."
We responded:
"Thank you for the kind words and review! If you have any questions or concerns regarding Auto Insurance, Homeowners Insurance, and Life Insurance, please give us a call!"
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J A

March 1, 2024

5  out of  5
rating by J A
"Great family feel at this location! Have been with them for three years."
We responded:
"Thank you for the review and kind words! We are always happy to help the people of Lafayette Louisiana and its surrounding communities."
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Debra Anderson

February 29, 2024

5  out of  5
rating by Debra Anderson
"“Thank you for all the services you give. It's nice to work with an agency that cares and always make yourself available for my questions about our cars and home coverage. It's good to know I can relax and feel secure, knowing I have an agent who worries for me, and makes sure that we are taken care of.” “We are very satisfied!"
We responded:
"Love to hear it Debra! Getting the right coverage for the right price is the balance we all look for enjoyed spending some time in the office looking over things. If you have any questions regarding Auto Insurance or Homeowners Insurance please do not hesitate to call. "
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Tom Janway

February 26, 2024

5  out of  5
rating by Tom Janway
"Agent Michael Smith went over all areas of our insurance coverage with us and showed us how we could lower our premiums and increase our insurance coverage at the same time."
We responded:
"Love to hear it Tom! Getting the right coverage for the right price is the balance we all look for enjoyed spending some time in the office looking over things."
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Dana Landry

February 9, 2024

5  out of  5
rating by Dana Landry
"From the minute I walked in the front door I was greeted with smiling face's. Everyone is so kind and went out of their way to cater to me and my needs. I have never been in an insurance company that made me feel like I was part of their family! Mr. Michael, Terry and Sarah are truly amazing at what they do and who they are as genuine people with kind caring hearts!! They are so SWEET BUZZING around the office they will send you home with a bottle of locally made HONEY!! 🐝😊"
We responded:
"Thank you for the review and kind words! We are always happy to help the people of Lafayette and the surrounding areas. If you have any questions regarding auto insurance, do not hesitate to call!"
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Patricia Brenham

February 7, 2024

5  out of  5
rating by Patricia Brenham
"Very Satisfied, great Agency, great staff, highly recommend working with Terry."
We responded:
"Thank you for the review and kind words regarding Terry! We are always happy to help you with your auto insurance and life insurance!"
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Tara Nixon

February 2, 2024

5  out of  5
rating by Tara Nixon
"Mr. Micheal was extremely pleasant and knowledgeable. He explained everything so well I had no questions. The restroom was very clean which is a biggie for me personally. I was very pleased that they accommodate their customers by furnishing lotion for our dry hands after washing them. Way to go guys!!"
We responded:
"Thank you for the 5 Stars! If you have any questions regarding Life Insurance, do not hesitate to call. We are always happy to help the people in Lafayette."