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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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James Blakeney

August 22, 2025

5  out of  5
rating by James Blakeney
"Claudia was a great help in answering my questions. Great attitude and patient. She's a pleasure to do business with. Thank you!"
We responded:
"Thank you for the 5 Stars! Reviewing insurance policies with the people of Lafayette and its surrounding communities is something our office loves to do."
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Kim Dever Thibodeaux

August 19, 2025

5  out of  5
rating by Kim Dever Thibodeaux
"I've been a client for more than 30 years. Recently, I needed to update some of my policies and Claudia made the process nice and easy. Her cheerful demeanor coupled with her knowledge made for a very pleasant experience."
We responded:
"Thank you for the review, Kim! I'm glad that Claudia made the process of updating your life, property, and vehicle insurance policies easy. If you have any questions in the future about your insurance policies, please give us a call and we can help you with anything you need. Michael Smith - State Farm Insurance Agent, Lafayette, LA"
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Jack Past

August 8, 2025

5  out of  5
rating by Jack Past
"There is nobody better than Mike Smith and his team!"
We responded:
"Thank you for the compliment Jack! If you have any questions about your insurance policies in the future, please give us a call!"
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Kenny Junn

August 4, 2025

5  out of  5
rating by Kenny Junn
"While looking for a State Farm insurance agent, We came across the Michael Smith Insurance Agency and decided to make an appointment. We called the agency and the call was quickly answered by a nice lady who introduced herself as Claudia and she quickly set up a date and time for us to speak with Mike Smith. On our appointment date, We arrived at the office and the person who set up our appointment, Claudia, met us with a smile and proceeded to introduce us to Michael Smith. Mr Smith spent an entire hour with us answering questions on coverages and offering suggestions for both our automobile and home policies. We left the agency knowing that this would be the right insurance agency for our family. The pleasantness and professionalism of Mr Smith and his entire team is admirable. We highly recommend the Michael Smith Insurance Agency for insurance needs both new policies or a review of existing policies."
We responded:
"Thanks for the 5 stars, Kenny! I'm glad Claudia was able to quickly set up an appointment for you. If you have any further questions about your automobile or homeowners' insurance in the future, please give us a call."
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Barbara Rogers

August 4, 2025

5  out of  5
rating by Barbara Rogers
"Gwen Breaux and Nancy Norwood were very professional and knowledgeable they were outstanding."
We responded:
"Thank you for the 5 stars, Barbara! I am glad that Gwen and Nancy could help you with your insurance needs. If you have any questions, please give us a call."
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Dale Taylor

August 1, 2025

5  out of  5
rating by Dale Taylor
"Good experience"
We responded:
"Thank you, Dale!"
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Melinda Potier

July 29, 2025

5  out of  5
rating by Melinda Potier
"I was absolutely impressed with Nathan. Since I have been with Michael Smith, no one has helped me like Nathan did. He took care of my renters insurance which I had been trying to get taken care of for the last month and he did it in one day. He also found out about the money I was owed for my deductible and called me after hours. He is kind and caring. Thank you Nathan 😊"
We responded:
"Thanks for the 5 stars Melinda! I'm glad that Nathan was able to help you with your renter's insurance. If you have any further questions, please give us a call and we can answer them for you."
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Alison Loupe

July 24, 2025

5  out of  5
rating by Alison Loupe
"Service with Gwen and the entire staff is always timely and pleasant! I always appreciate the personal touch and attention to detail that I’m given. Michael Smith State Farm is the best agency out there!"
We responded:
"Thank you for the 5 stars Alison! I'm glad that we could help you with your insurance needs. If you have any other questions in the future about your insurance policies, please give us a call!"
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Deborah Beckwith

July 21, 2025

5  out of  5
rating by Deborah Beckwith
"Gwen was awesome! Got me what I needed within minutes. Thank you Gwen!"
We responded:
"Deborah thank you for the five stars! Let us know if we can do anything else for you. Glad we could get your Renter's policy set!"
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Timothy Osborn

July 9, 2025

5  out of  5
rating by Timothy Osborn
"The support by Claudia has been superb!! When we were trying to arrange for repairs to our SUV’s front windshield, Claudia was terrific in making contact with a company, arranging the appointment, and ensuring the work was done correctly! The State Farm agency is absolutely the best! Claudia exemplifies this every day! Thank you."
We responded:
"Thank you for the 5 stars Tim! I'm glad that Claudia was able to help you with your Auto Insurance needs. "
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Kade Mouton

July 2, 2025

5  out of  5
rating by Kade Mouton
"Ms. Mille was super helpful and very kind highly recommend going through her"
We responded:
"Thank you for the 5 stars Kade! I'm glad Millie could help you with your insurance policy needs."
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Lette

June 27, 2025

5  out of  5
rating by Lette
"Gwen was great! Got me the info I needed!"
We responded:
"I'm glad Gwen was able to get you the info you needed! If you have any more questions in the future, please give us a call and we could answer any questions you may have about your insurance policies."
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Aseal Ackleh

June 25, 2025

5  out of  5
rating by Aseal Ackleh
"Millie is always extremely helpful with answering questions and she is always happy to help."
We responded:
"I'm glad Millie could help you out with your insurance needs! If you have any further questions, please make sure to give our State Farm office a call, and we will be happy to help. "
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Tyana Reid (Tee)

June 23, 2025

5  out of  5
rating by Tyana Reid (Tee)
"They are great. I have rental's and car insurance with them and it has been great so far. Amazing customer service."
We responded:
"Thank you for the 5 stars, Tyana! I'm glad that you are satisfied with your renter's insurance and car insurance policies. "
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Dustin Venable

June 23, 2025

5  out of  5
rating by Dustin Venable
"Michael and his team have taken care of my policies for years. The customer service is excellent and filing claims has been incredibly easy."
We responded:
"Thank you for the 5 stars Dustin! I'm glad we could help you with all your insurance needs. If you have any questions about any of your insurance policies, please give us a call, we will be happy to answer any questions you may have."
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wayne bernard

June 20, 2025

5  out of  5
rating by wayne bernard
"Very thorough review. Friendly and professional"
We responded:
"Thank you for the 5 stars Wayne! I am glad that you were satisfied with your review over your insurance policies. If you have any further questions, please give our State Farm office a call, and we will be happy to answer any questions you have. "
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Monique McIntosh

June 19, 2025

5  out of  5
rating by Monique McIntosh
"I had received a quote from State Farm about a year ago, and at the time, it wasn’t competitive with my existing insurance. But recently, Nathan followed up with me—and I’m so glad he did! This time, the quote was significantly lower, and I truly appreciated them thinking of me. The entire process was incredibly seamless and quick—everything was handled in just a few minutes. I’m now paying much less for full coverage car insurance, and I couldn’t be happier. Nathan was professional, kind, and extremely helpful throughout. I’ll definitely be sticking with State Farm and will absolutely recommend Nathan to anyone shopping for insurance. So grateful they reached out"
We responded:
"Thank you for the 5 stars, Monique! I'm glad Nathan was able to get you a better deal for your car insurance. If you have any questions about your car insurance policy, please feel free to give us a call, and we will be happy to answer any questions you have."
Profile photo of Nathan Sam

Nathan Sam

June 19, 2025

5  out of  5
rating by Nathan Sam
"Detailed, customer first servjce. Friendly staff,"
We responded:
"We appreciate the 5 stars! I'm glad we were able to help you with your insurance policies."
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Tommy DeBlieux

June 18, 2025

5  out of  5
rating by Tommy DeBlieux
"In my 66 years of living, I have never had the level of customer service I have experienced with Mike Smith at State Farm! He is very knowledgeable, yet explains things clearly. He is very personable and professional. Mike focuses on my needs and offers the best solutions; following up with genuine concern. Bottom line, he’s a very good person."
We responded:
"Thank you for the 5 stars Tommy! I'm glad we could help you with all of your insurance needs. If you have any further questions, give our State Farm office a call, and we can answer any questions you may have about your insurance policies."
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coco d (Cocod)

June 18, 2025

5  out of  5
rating by coco d (Cocod)
"The whole team is outstanding, but in the last 3 weeks A special thanks to Gwen and Angel for handling two different requests efficiently, effectively and with their usual courtesy and charm!!!"
We responded:
"Thank you for the five stars. We are always happy to help the people of Acadiana and Lafayette"
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Rachel McKinsey

June 13, 2025

5  out of  5
rating by Rachel McKinsey
"Mike and his staff made sure all of my needs were met before I left their office. I look forward to our annual reviews for not only getting a new bottle of honey, but to also update my current policy."
We responded:
"Very much appreciated! We enjoyed meeting with you and getting a chance to go over everything with you. Stop by anytime for a bottle of honey!"
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veronica ferry

June 13, 2025

5  out of  5
rating by veronica ferry
"The people who work here are all friendly, welcoming and amazing! Nathan has been an absolutely wonderful person to deal with especially while dealing with a mundane necessity such as insurance. He has gone out of his way to answer all my questions and help make the transition an easy process. Mike Smith is so energetic and happy that you can't do anything besides being happy in his presence. I highly recommend Mike Smith's State Farm office for all of your insurance needs!"
We responded:
"Thank you for the 5 stars Veronica! I am very glad Nathan could help you out with all of your insurance needs. If you have any questions about your insurance policies, please feel free to give us a call."
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Cory Leblanc

June 11, 2025

5  out of  5
rating by Cory Leblanc
"It’s nice when someone helps you out with your insurance and life policy. And works things out with you so you now what’s going on. Thanks to the team at Michael Smith State Farm."
We responded:
"Thanks for the 5 stars Cory! I'm glad my staff could help you out with your insurance needs and your life policy. If you have any further questions about your policies, please give us a call."
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Sybil Davis

June 11, 2025

5  out of  5
rating by Sybil Davis
"Transferring our policies was quite a task, especially with my son in one location, Millie in another, and me in a different part of the country. Millie was incredibly helpful and patient in assisting with the policy transfers and faxing the necessary information to the leasing agent. Meanwhile, I was able to coordinate things through phone calls while my son was driving across the country. S. Davis"
We responded:
"Thank you for the 5 stars Sybil! I'm glad Millie was able to help you and your son with your insurance needs."
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Jennifer Lee

June 11, 2025

5  out of  5
rating by Jennifer Lee
"Gwen has been absolutely amazing and helpful!"
We responded:
"Great customer service is the key to success! I am so glad you had a great experience. Call the office if you need anything else!"