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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jesus Followers Pinto

March 4, 2026

5  out of  5
rating by Jesus Followers Pinto
"What a great guy experience! Michael is the real deal. He treats you like a real person and not just a policy number. Nathan is a up and coming Superstar!!!"
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The Bayou Watchman

March 4, 2026

5  out of  5
rating by The Bayou Watchman
"Outstanding! Michael and Nathan are the Dynamic Dou!!!"
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Kevin Zembower

March 2, 2026

5  out of  5
rating by Kevin Zembower
"It was an easy, no hassle experience working with Nathan. The rates offered were much less than I had been paying."
We responded:
"Kevin, your review means the world to us. Thank you for recognizing our efforts! Michael Smith - State Farm Insurance Agent"
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Jaime

February 28, 2026

5  out of  5
rating by Jaime
"Personable; friendly and professional service from the staff and Mike Smith."
We responded:
"Thank you,! We’re honored to serve the Lafayette community and so appreciative of your 5-star rating. Michael Smith - State Farm Insurance Agent"
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Jason Petty

February 27, 2026

5  out of  5
rating by Jason Petty
"Nancy has always been a great assistance anytime I needed help at State Farm"
We responded:
"Thank you!!!"
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Jennifer Hale

February 27, 2026

5  out of  5
rating by Jennifer Hale
"Michael & Nancy was very helpful in getting all of my needs taken care of."
We responded:
"Five stars — thank you so much! We’re so glad you chose our office for your insurance needs. Michael Smith - State Farm Insurance Agent"
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Tara Norman

February 27, 2026

5  out of  5
rating by Tara Norman
"Claudia with Michael Smith is so helpful in answering all of my questions anytime I call. She figures out complex situations and explains them in an understandable manner. Her kindness, compassion and love for her work comes through in all of her interactions. Thank you!"
We responded:
"Thank you, Tara! Your feedback is a great reminder of why we love what we do. Michael Smith - State Farm Insurance Agent"
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Caden Hebert

February 26, 2026

5  out of  5
rating by Caden Hebert
"The customer service here over the phone was absolutely amazing. The employees that answered the phone, Ms Nancy and Ms Angela were incredibly helpful, polite and respectful towards me."
We responded:
"Caden, your review means the world to us. Thank you for recognizing our efforts! Michael Smith - State Farm Insurance Agent"
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Delores Menard

February 26, 2026

5  out of  5
rating by Delores Menard
"Ms Gwen Breaux is a Gem ! Always very helpful . And really pleasant to talk to. Thank you MsGwen"
We responded:
"Delores, we appreciate you taking the time to share such a thoughtful review. We are proud to have you as part of the State Farm family! Michael Smith - State Farm Insurance Agent"
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Angele Miller

February 25, 2026

5  out of  5
rating by Angele Miller
"Michael Smith and Angela take great care of our insurance needs. We have bundled our insurance coverage and receive discounts. They’re very helpful if you’re looking for a good insurance agency."
We responded:
"Thank you for the wonderful review! It means so much to our Lafayette team to know we’re helping neighbors feel protected and cared for. Michael Smith - State Farm Insurance Agent"
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Terry Nguyen

February 24, 2026

5  out of  5
rating by Terry Nguyen
"Gwen is always professional and prompt. Highly recommended!"
We responded:
"Thank you for the 5-star review, Terry! We’re thrilled to hear you had such a great experience with our Lafayette office. Michael Smith - State Farm Insurance Agent"
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Matt Randolph

February 24, 2026

5  out of  5
rating by Matt Randolph
"They saved me a ton of money on my insurance rates! Nathan is the best!"
We responded:
"Thanks, Matt! We’re happy to see your review and thrilled you had a good experience with our office! Michael Smith - State Farm Insurance Agent"
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Angella Trappey

February 20, 2026

5  out of  5
rating by Angella Trappey
"Angela is always very helpful and knowledgeable. I would recommend the Michael Smith agency 100%."
We responded:
"We truly appreciate the kind words! Our team always strives to do our best — thank you for noticing. Michael Smith - State Farm Insurance Agent"
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Alaina Kelly

February 6, 2026

5  out of  5
rating by Alaina Kelly
"Mrs. Angela was the kindest woman to speak to and helped me take care of business quickly and efficiently. Highly recommend"
We responded:
"Thank you for the review! Getting those savings is just one of the things we try to do for our people! Appreciate you coming in to meet with us!"
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Timothy Osborn

February 4, 2026

5  out of  5
rating by Timothy Osborn
"The support by Claudia has been superb!! When we were trying to arrange for repairs to our SUV’s front windshield, Claudia was terrific in making contact with a company, arranging the appointment, and ensuring the work was done correctly! The State Farm agency is absolutely the best! Claudia exemplifies this every day! Thank you for the exceptional service and support!"
We responded:
"Thank you for the 5 stars Tim! I'm glad that Claudia was able to help you with your Auto Insurance needs. "
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patty denais

February 2, 2026

5  out of  5
rating by patty denais
"Mike Smith and his team go above and beyond to keep me informed of rate changes and different ways to save money. They are always looking out for my best interest at heart. The team at State Farm are so approachable and professional that you know you are getting the best deal, the best service and friendliest staff. Thanks MIke! ~Patty Denais"
We responded:
"Thank you! We love to get those five stars, glad we could get you set with those auto insurance discounts!"
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CiCi Rivet

January 26, 2026

5  out of  5
rating by CiCi Rivet
"I was impressed with a certain lady who I had a phone conversation with, her name was Claudia. She was so delightful and helpful."
We responded:
"A sincere thank-you for your review, CiCi. We truly value your business and your kind words. – Michael Smith - State Farm Insurance Agent"
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Kaye Herpin

January 23, 2026

5  out of  5
rating by Kaye Herpin
"Angela is the sweetest and very professional person. Also very informative! I feel like I have a new friend."
We responded:
"Thank you for the positive review, Kaye! I am glad that we were able to help you with your insurance needs. If you have any more questions, please give us a call!"
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KRD *

January 16, 2026

5  out of  5
rating by KRD *
"Nathan made the process of getting life insurance a breeze! All the staff at Mr. Michael's office were friendly and very helpful! I definitely recommend this staff with any insurance help!"
We responded:
"Thank you for the review! We are glad that Nathan was able to help you out with your life insurance needs. If you have any questions or concerns, please reach out to us and we can answer your questions."
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felicia harris

January 13, 2026

5  out of  5
rating by felicia harris
"The Michael Smith State Farm group always keeps me informed of any increases or decreases to my insurance policy. Mike is amazing and retaining his customers is key for him. Mike personally reaches out to his customers as an Owner assuring he listens what his customers has to say and giving them the best opportunity options to keep you safe and secure rather it auto insurance, life, final expenses and any available discounts. With this type of service Michael Smith State Farm will stay in business for many years to come."
We responded:
"Thank you for the positive review, Felicia! I'm glad we were able to keep you well informed and happy. If you ever have any insurance needs, please give us a call! "
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Synister Knight

December 30, 2025

5  out of  5
rating by Synister Knight
"Very knowledgeable and friendly staff . Always greeted and contacted to make sure that you are getting best price and coverage you need. Claudia Brunt helps me with my insurance here in Michael's office and always has a smile and laughs which helps make your day better."
We responded:
"Thanks for the review! I am glad that Claudia helped you quickly and efficiently, if you have any future questions, please give us a call or come see us in the office!"
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Shelley Littleton

December 12, 2025

5  out of  5
rating by Shelley Littleton
"I needed to get my windshield replaced so I called and left a message. Within the hour, Mrs Claudia called me back and got me taken care of right away. She explained the process thoroughly and was very personable. She even followed up with a courtesy call after my service was completed to make sure it all went well. Great customer service!"
We responded:
"Thank you for the 5 stars, Shelley! I am glad Claudia was able to help you quickly and efficiently. If you ever have any questions, please give us a call!"
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Tyler Broussard

November 19, 2025

5  out of  5
rating by Tyler Broussard
"If you’re looking for insurance i recommend Michael Smith State Farm 100%! Ms. Nancy was able to save me over $175 a month on my car insurance. She’s very attentive, professional, & caring. She really goes above and beyond for her clients. Thank you again, Ms. Nancy & Michael Smith State Farm! Get you a quote!"
We responded:
"Thank you for the 5 stars Tyler! I am glad to hear that Nancy went above and beyond in helping you with your car insurance. If you have any insurance needs in the future, please give us a call, and we will be happy to help. Michael Smith - State Farm Insurance Agent, Lafayette, LA"
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Alexis Burnette

November 16, 2025

5  out of  5
rating by Alexis Burnette
"I spoke with Nancy about getting a new quote for my car insurance. Very professional, very nice. Goes above and beyond for her clients!"
We responded:
"Thanks for the review, Alexis. I am glad Nancy was able to help you with your car insurance quickly. If you have any further questions, please give us a call. Michael Smith - State Farm Insurance Agent, Lafayette, LA"
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Mary Duhon

November 10, 2025

5  out of  5
rating by Mary Duhon
"Everyone was very nice"
We responded:
"Appreciate the review! Always happy to review your auto insurance with you!"